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Step 5 Huge Error Msg
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07-14-2010, 01:32 PM
Post: #1
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 Step 5 Huge Error Msg
Hey guys. First GREAT SOFTWARE! but in the order process once the user reaches step 5 this error shows up:
/////////////////THT ERROR Error: mySQL Query Failed Function: query mySQL Error: MySQL server has gone away ///////////////// /////////////////THT ERROR Error: Couldn't Retrieve config value! Config Name: show_page_gentime ///////////////// /////////////////THT ERROR Error: mySQL Query Failed Function: query mySQL Error: MySQL server has gone away ///////////////// /////////////////THT ERROR Error: Couldn't Retrieve config value! Config Name: show_version_id ///////////////// /////////////////THT ERROR Error: mySQL Query Failed Function: query mySQL Error: MySQL server has gone away ///////////////// /////////////////THT ERROR Error: mySQL Query Failed Function: query mySQL Error: MySQL server has gone away ///////////////// /////////////////THT ERROR Error: mySQL Query Failed Function: query mySQL Error: MySQL server has gone away ///////////////// /////////////////THT ERROR Error: mySQL Query Failed Function: query mySQL Error: MySQL server has gone away ///////////////// /////////////////THT ERROR Error: mySQL Query Failed Function: query mySQL Error: MySQL server has gone away ///////////////// /////////////////THT ERROR Error: mySQL Query Failed Function: query mySQL Error: MySQL server has gone away ///////////////// Your username doesn't exist in the DB meaning the query failed or it exists more than once! No idea why this happens. The page is: http://www.infinitewebhosting.com/THT The account is created in WHM though... What do i do? |
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07-14-2010, 10:44 PM
Post: #2
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RE: Step 5 Huge Error Msg
You may try installing the database again. Looks like it is not configured correctly.
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07-14-2010, 10:52 PM
Post: #3
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RE: Step 5 Huge Error Msg
I installed it 3 times, and same error all 3 times. I really love this software....and want to get it running!
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07-14-2010, 11:29 PM
Post: #4
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RE: Step 5 Huge Error Msg
Looks like a problem with your server. Try contacting your web host since we have no control over your database server.
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07-15-2010, 02:38 PM
Post: #5
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RE: Step 5 Huge Error Msg
Take a look here: http://thehostingtool.com/forum/thread-547.html If you don't have access to my.cnf then you'll need to file a support request with your hosting provider.
Kevin Mark - TheHostingTool Lead Developer ![[Image: standard.png]](http://twitstamp.com/kmark937/standard.png) ![[Image: standard.png]](http://twitstamp.com/thehostingtool/standard.png) |
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07-25-2010, 04:18 PM
Post: #6
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RE: Step 5 Huge Error Msg
How do i acess my.cnf file?
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07-25-2010, 11:50 PM
Post: #7
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RE: Step 5 Huge Error Msg
It's in /etc/my.cnf If you do not have access to that file (you'll need root), you'll need to ask your upstream provider.
Kevin Mark - TheHostingTool Lead Developer |
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